Legal Information

Refund, Cancellation, and Service Policy

Last Updated: June 11, 2026

We are committed to delivering high-quality ICT products, training programs, and technology solutions. To ensure fairness and transparency for both parties, the following refund and cancellation policy shall apply:

1. Training and Capacity Development Services

  • Reservation fees, registration fees, and down payments are strictly non-refundable as these secure training slots, resources, trainers, and administrative requirements.
  • Participants may request rescheduling at least five (5) business days prior to the training schedule, subject to availability.
  • No refunds shall be granted for non-attendance, late arrivals, voluntary withdrawal, or failure to complete the training.
  • In the event that a training program is cancelled by the service provider, participants may choose either a full refund or transfer to the next available schedule.

2. Website, System Development, and Software Solutions

  • All down payments, mobilization fees, design fees, and milestone payments are non-refundable once project work has commenced.
  • Payments cover project planning, consultation, system architecture, design, programming, testing, deployment preparation, and professional services already rendered.
  • Project cancellation initiated by the client shall not entitle the client to a refund for completed phases, deliverables, labor, or resources utilized.
  • Additional revisions beyond the approved scope of work may be subject to separate charges.
  • Refund requests shall only be considered if the agreed project scope cannot be delivered due solely to reasons attributable to the service provider.

3. Computer, Laptop, CCTV, Networking Equipment, and IT Supplies

  • Products sold are covered by the applicable manufacturer's warranty or supplier warranty, where applicable.
  • Returns, replacements, or refunds shall only be accepted for factory defects reported within seven (7) calendar days from delivery and verified through technical inspection.
  • No refund shall be granted for damages resulting from misuse, mishandling, unauthorized repair, electrical surges, accidents, software-related issues, or customer negligence.
  • Opened, installed, customized, configured, or specially ordered items are non-refundable and non-returnable unless proven defective.

4. Installation, Repair, Maintenance, and Technical Support Services

  • Service fees are non-refundable once diagnosis, installation, configuration, repair, maintenance, or technical support activities have been performed.
  • Any service-related concern must be reported within seven (7) days from completion of the service.
  • Reasonable opportunity shall be provided to inspect, troubleshoot, and rectify concerns before any refund request is considered.

5. Client Responsibilities

  • Clients are responsible for providing complete and accurate information, requirements, approvals, and access necessary for the successful delivery of services.
  • Delays caused by incomplete submissions, late approvals, or changes in requirements shall not be grounds for refund.
  • Requests for project suspension, cancellation, or major scope changes may result in additional charges.

6. Force Majeure

  • The service provider shall not be held liable for delays, interruptions, or non-performance caused by events beyond reasonable control, including natural disasters, power outages, internet disruptions, government restrictions, labor disputes, and other force majeure events.

7. Final Refund Determination

  • All refund requests must be submitted in writing with supporting documentation.
  • Each request shall be evaluated based on the project status, services rendered, products delivered, and applicable agreements.
  • Approval or denial of refund requests shall be at the sole discretion of the service provider.

By availing of any product or service, the client acknowledges and agrees to the terms and conditions set forth in this policy.